Refund policy

Return, Refund & Cancellation Policy

Return Policy

At ANIVARYAM, customer satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.

No Returns on Opened or Used Products

Products that have been opened, used, altered, or damaged after delivery are not eligible for return under any circumstances.

Damages Due to Misuse

Returns will not be accepted for products damaged due to negligence, improper handling, misuse, unauthorized modifications, or failure to follow product care instructions.

Refund Policy

At ANIVARYAM, we maintain a strict No Return and No Exchange Policy, except in cases where the product received is damaged, defective, or incorrect.

Eligibility for Refund or Replacement

A refund or replacement request may be approved only if:

  • The product received is partially or completely damaged.

  • The product is defective and deemed irreparable by our support team.

  • The product delivered is different from the product ordered.

Damage After Delivery

ANIVARYAM shall not be responsible for any damage occurring after successful delivery of the product.

Mandatory Unboxing Video

To process any damage, defect, or wrong-product claim, customers must provide a clear and uninterrupted unboxing video showing:

  • The sealed package before opening.

  • The package being opened.

  • The condition of the product received.

Claims submitted without a valid unboxing video may be rejected.

Claim Window

Customers must contact our support team within 24 hours of delivery and provide supporting images and videos for verification.

Claims reported after this period may not be accepted.

Delivery Charges

Shipping and delivery charges are non-refundable.

Refund Processing Time

Cash on Delivery (COD) Orders

Approved refunds for COD orders will be processed within 4–7 business days after verification and approval.

Prepaid Orders

Approved refunds for prepaid orders may take up to 15 business days to reflect in the customer's account, depending on the payment provider and banking system.

Exchange Policy

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, you may request a replacement.

All exchange requests are subject to verification by the ANIVARYAM support team.

Customers must contact support within 24 hours of delivery and provide adequate proof, including photographs, videos, and the required unboxing video.

Return & Verification Process

To initiate a refund or replacement request, please contact our support team within the specified claim period and provide all required evidence.

Once the returned product is received, it will undergo inspection and verification.

Refund Approval

If the claim is approved, the refund will be processed to the original payment method used during purchase.

Replacement Approval

If the product qualifies for replacement, a replacement item will be shipped after the original product has been received and successfully verified.

Return Shipping Guidelines

Products must be returned in secure packaging to prevent damage during transit.

  • Use the original packaging whenever possible.

  • If the original packaging is unavailable, use a sturdy corrugated box and protective materials.

  • Any damage occurring during return transit due to improper packaging shall be the responsibility of the sender.

Our support team will coordinate pickup arrangements where applicable.

Cancellation Policy

Orders may only be cancelled before they are dispatched from our warehouse.

Once an order has been shipped, it cannot be cancelled.

If a customer refuses delivery of a shipped order, ANIVARYAM reserves the right to deduct applicable shipping, handling, and processing charges, which may be up to 25% of the order value, before processing any eligible refund.

Cancellation Refund Timeline

Approved cancellation refunds will be processed within 7 working days from the date of cancellation approval.

Refunds will be credited to the original payment method used during the purchase.

Contact Information

For any questions regarding returns, refunds, replacements, or cancellations, please contact us:

ANIVARYAM Customer Support

Phone: 

Email: 

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST

We are committed to providing a smooth and satisfactory shopping experience for every ANIVARYAM customer.